Last updated: 14 December 2025
At House of Doggo, we take pride in the quality of our products and want you to love your purchase. This Returns & Exchanges Policy outlines the conditions under which items may be returned or exchanged, in accordance with the Consumer Protection Act (CPA) of South Africa.
Eligibility for Returns or Exchanges
We may collect the following personal information when you interact with our website:
You may request a return or exchange within 7 days of receiving your order, provided that:
- The item is unused, unworn, and in its original condition
- All original tags, labels, and packaging are intact
- Proof of purchase is provided
Items that show signs of wear, damage, or alteration will not be eligible for return or exchange.
You may choose not to provide certain information, however this may limit your ability to use some features of our website..
Items Not Eligible for Return
The following items are not eligible for return or exchange unless faulty or defective:
Custom or limited-edition items (where specified)
Sale or discounted items
Items purchased during promotional campaigns
Faulty or Defective Items
If you receive an item that is faulty, damaged, or incorrect, please notify us within 48 hours of delivery. Once verified, we will offer a replacement, exchange, or refund in line with the Consumer Protection Act.
Exchanges
Exchanges are subject to stock availability. If the requested replacement item is unavailable, you may choose an alternative item or request a refund.
Refunds
Approved refunds will be processed to the original payment method used at checkout. Please allow 7–10 business days for the refund to reflect, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Shipping fees are non-refundable.
We recommend using a trackable courier service, as House of Doggo cannot be held responsible for items lost in transit.
Requests relating to your personal information can be submitted via our Contact Us page.
Online Orders & Cooling-Off Period
In accordance with the Consumer Protection Act, customers may cancel an online order within 7 days of receipt, provided the item meets the return conditions stated above.
How to Request a Return or Exchange
To initiate a return or exchange, please contact us via our Contact Us page with:
- Your order number
- Reason for return or exchange
- Clear photos (if the item is faulty or damaged)
Our team will guide you through the process.
Policy Updates
House of Doggo reserves the right to update or amend this policy at any time. Any changes will be posted on this page and will take effect immediately.
By purchasing from House of Doggo, you acknowledge and agree to this Returns & Exchanges Policy.