Last updated: 14 December 2025
House of Doggo values your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.
Information We Collect
We may collect the following personal information when you interact with our website:
- Full name
- Email address
- Contact number
- Shipping and billing address
- Payment-related information (processed securely via third-party payment gateways)
- Website usage data (such as IP address, browser type, and pages visited)
You may choose not to provide certain information, however this may limit your ability to use some features of our website..
How We Use Your Information
Your personal information is collected and used for the following purposes:
To comply with legal and regulatory requirements
To process and fulfil orders
To communicate with you regarding enquiries, orders, or support requests
To improve our website, products, and services
To send marketing communications (only where consent has been given)
Protection of Personal Information
House of Doggo takes reasonable technical and organisational measures to secure your personal information against loss, unauthorised access, misuse, or disclosure. Access to personal information is limited to authorised personnel only.
Sharing of Information
We do not sell, rent, or trade your personal information. Your information may be shared with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products, provided they agree to keep this information confidential and secure.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and analyse website traffic. Cookies do not collect personally identifiable information. You may disable cookies in your browser settings, however this may affect website functionality.
Your Rights Under POPIA
In terms of POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time (where applicable)
Requests relating to your personal information can be submitted via our Contact Us page.
Retention of Information
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Third-Party Links
Our website may contain links to third-party websites. House of Doggo is not responsible for the privacy practices or content of these external sites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.
Website Development Credit
This website was designed and developed by a digital marketing agency, Iron Edge Design.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our website contact details.
By using this website, you agree to the terms outlined in this Privacy Policy.